FAQS

WHEN YOU ORDER FROM SHAMELESSLY SWEET BAKES YOU ARE AGREEING TO OUR POLICIES!

Do you ship everywhere?

Yes, we ship within the United States and internationally. 

How long is shipping? 

Please allow 5 to 7 business days for order to be shipped once your order is placed. Shipping times may vary, depending on the postal service. Once your order is shipped, you'll receive an email update with tracking information. Please allow 24-48 hours for your tracking information to update with scans.

How can we contact customer service? 

You can contact customer service at Shamelesslysweetbakes@gmail.com.

What is your refund policy?

Please contact us if there is an issue with your order. All sales are final. We do not accept returns for sanitary purposes. We are not responsible for any lost or damaged packages. 

Pick-up

Do you offer pick up for local orders?

While we do not offer local delivery, we do offer pickup at the Nottingham Shopping Center. (5267 Campbell Boulevard, Nottingham MD 21237)

As soon as you order, please text us at ‪(347) 921-2360‬, with your name & order # OR email us with your phone & order #. When your order is ready for pickup, we will text you!

Please bring your confirmation email when you come to collect your order!

Ordering

Do you have specials, coupons or discounts?

Yes! We offer Perk Points where you are able to get discounts as you rack up points from purchases! We also have other special offers, so make sure to follow us on Instagram to be notified! 

How to Keep My Baked Goods Fresh

All desserts are baked to order and wrapped to keep them fresh as long as possible. We recommend eating your goods within a week of receiving. If you do not plan on eating your baked goods right away, consider freezing them.

You can reheat the baked goods (we do not recommend reheating cupcakes) in the microwave for 10-15 seconds on a wet napkin. Be sure to reheat one at a time. 

Allergy & Nutrition

Do your products contain wheat/dairy/nuts or other allergens?

Shamelessly Sweet Bakes is not an allergen-free environment. Although most products do not contain food allergens, all of our products are baked or prepared in an environment where eggs, wheat, and/or tree nuts are present. Dairy is not used in our products. 

Do you offer vegan or gluten-free desserts?

We are currently only a dairy-free baking business. However, we are working on some shamelessly vegan and gluten-free recipes. Stay tuned!